At Billaloong, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, this Returns & Refunds Policy outlines the steps to return items and request refunds.
2. Eligibility for Returns
Return Period: You may return items within [30] days of receiving your order. Items returned after this period will not be accepted.
Condition of Items: Returned items must be unused, in their original condition, and in the original packaging. Items that are damaged or altered will not be eligible for return.
3. How to Return an Item
Return Request: To initiate a return, please contact our customer service team at @billaloong.com with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
Return Shipping: You are responsible for the cost of return shipping unless the item is defective or an error was made in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure the item is returned safely.
4. Refunds
Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [7-10] business days for the refund to be reflected in your account.
Partial Refunds: If only part of your order is returned, a partial refund will be issued for the returned items. Shipping charges are non-refundable unless the return is due to an error on our part.
5. Non-Returnable Items
The following items are not eligible for return:
Items marked as final sale or clearance.
Custom or personalized items.
Gift cards.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [Email Address] with your order number and a description of the issue. We will arrange for a replacement or issue a full refund, including any return shipping costs.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
8. Contact Us
For any questions or assistance with returns and refunds, please contact our customer service team
We appreciate your business and are here to help ensure your satisfaction with our products.
